LEGAL
Terms & Conditions
Last updated: July 2026 | Bindpoint Private Limited
1. Platform Overview
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TrainRu is a fitness marketplace platform operated by Bindpoint Private Limited.
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We connect apartment residents with certified personal fitness trainers.
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All sessions must take place in the resident apartment complex gym only.
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TrainRu acts as a marketplace and is not the employer of any trainer.
2. Resident Terms
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Payment is non-refundable after trainer has checked in at your complex.
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Cancellation 24+ hours before session: full refund.
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Cancellation 12-24 hours before: 50% refund.
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Cancellation under 12 hours: no refund.
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No-show by resident: no refund.
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Resident must disclose medical conditions before first session.
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Account sharing is not permitted — one account per phone number.
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False dispute claims may result in account suspension.
3. Trainer Terms
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Trainers must arrive within 10 minutes of scheduled session time.
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Trainers must wear TrainRu branded t-shirt during all sessions.
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No exchange of personal contact information with residents.
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No cash transactions with residents — all payments through platform.
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Rating below 3.5 after 10 sessions: account suspended for review.
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Rating below 3.0: permanent removal from platform.
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Non-compete clause applies for 12 months after last session on platform.
4. Payments & Refunds
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All payments are processed securely through Razorpay.
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TrainRu processes payments securely via Razorpay.
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Trainer payouts are processed weekly every Monday.
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TrainRu deducts 10% commission from each session payment.
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TDS and GST applicable as per Indian tax laws.
5. Safety & Liability
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TrainRu is not liable for any injury sustained during training sessions.
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Residents participate in training at their own risk.
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Trainers are independent contractors not employees of TrainRu.
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Sessions must only occur in apartment complex gyms — not inside flats.
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TrainRu reserves the right to suspend any account for policy violations.
6. Contact
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For support: support@trainru.com
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Bindpoint Private Limited, Bangalore, India
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TrainRu decisions on disputes are final.