Resident Terms & Conditions

"Platform" means the TrainRu website, mobile application, and all related services operated by Bindpoint Private Limited.

"Resident" or "you" means any individual who registers on the Platform as a user seeking fitness training services.

"Trainer" means an independent personal trainer who has been onboarded onto the Platform and offers fitness services to Residents.

"Booking" means a confirmed reservation of a training session or subscription plan between a Resident and a Trainer facilitated through the Platform.

"Subscription" means a recurring or fixed-cycle plan purchased by a Resident for a defined number of sessions with a Trainer.

"Trial Session" means the introductory ₹499 single session available to new Residents.

"Wallet Credit" means non-withdrawable platform credit that may be applied toward future Bookings.

"Bindpoint", "TrainRu", "we", "us", or "our" refers to Bindpoint Private Limited, a company incorporated under the laws of India.

You must be at least 18 years of age to register on the Platform.

You must be a resident of an apartment complex, gated community, or residential society in Bangalore, India.

By registering, you confirm that all information provided is accurate, complete, and truthful. TrainRu reserves the right to verify your identity and residency at any time.

You are responsible for maintaining the confidentiality of your account credentials. You must notify TrainRu immediately if you suspect unauthorised access to your account.

Each individual may maintain only one Resident account. Duplicate accounts may be deactivated without notice.

By creating an account, you unconditionally accept these Terms & Conditions. If you do not agree, you must not register or use the Platform.

TrainRu is a technology marketplace platform that facilitates connections between Residents and independent personal trainers. TrainRu does not provide fitness, medical, physiotherapy, or healthcare services.

TrainRu's role is limited to facilitating discovery, booking, scheduling, and payment processing between Residents and Trainers.

Trainers on the Platform are independent service providers and are not employees, agents, partners, or representatives of Bindpoint Private Limited. Nothing in these Terms creates or shall be deemed to create any employment, agency, partnership, joint venture, franchise, fiduciary, or other representative relationship between TrainRu and any Trainer or Resident.

Any contractual relationship for fitness services is directly between you and the Trainer. TrainRu is not a party to that service relationship.

TrainRu is a fitness marketplace and does not provide medical diagnosis, treatment, or health advice. Trainers must not be relied upon as substitutes for qualified medical professionals.

TrainRu reviews documents and credentials submitted by Trainers as part of its onboarding process. Such review does not constitute a guarantee of the Trainer's qualifications, professional competence, or fitness outcomes.

TrainRu's review of Trainer certifications and credentials is limited to documents and information submitted during onboarding and is intended for platform verification purposes. Such review does not constitute a guarantee or warranty of the Trainer's professional competence, performance, suitability for a particular Resident, or fitness outcomes.

Residents are encouraged to review the Trainer's profile, experience, and specialisations before making a Booking.

TrainRu reserves the right to suspend or remove any Trainer from the Platform at its discretion if complaints, safety concerns, or policy violations arise.

All Bookings are subject to Trainer availability and are confirmed only upon successful payment.

It is your responsibility to ensure that your apartment complex, society, or facility management permits external personal trainers to access the premises.

TrainRu does not represent that every apartment complex or residential society permits access to external personal trainers. Denial of access by the premises is not grounds for a refund unless otherwise provided in these Terms.

Training sessions take place at your apartment complex gym or designated fitness area. You are responsible for ensuring the area is accessible and available during booked sessions.

TrainRu is not responsible for the condition, safety, or maintenance of the gym or fitness facility.

Residents are responsible for ensuring that training equipment made available at the premises is reasonably suitable for use. Trainers may decline to use equipment they reasonably consider unsafe.

Session schedules are agreed between the Resident and the Trainer. Rescheduling is subject to Trainer availability and the terms of the applicable plan.

Unless otherwise expressly stated at checkout, prices displayed to Residents include applicable taxes and charges.

TrainRu reserves the right to revise pricing from time to time. Price changes will be communicated through the Platform before they take effect.

The price applicable at the time of confirmed Booking will govern that Booking.

All payments are processed through Razorpay or other payment service providers engaged by TrainRu.

TrainRu charges a platform commission on each Booking. This commission is deducted before Trainer payout. Where a Resident is entitled to a refund under these Terms, TrainRu may reverse or adjust the corresponding amounts from Trainer payouts or other amounts payable to the Trainer, subject to the applicable Trainer Terms.

Residents must not make payments directly to Trainers for Bookings introduced or facilitated through the Platform.

TrainRu may suspend or terminate accounts involved in deliberate off-platform transactions and may decline to provide platform protections, refunds, or booking support for transactions not processed through TrainRu. Nothing in this clause excludes liability that cannot lawfully be excluded.

The ₹499 Trial Session is available to new Residents who have not previously booked a session through the Platform.

A Resident may request a refund of the ₹499 trial fee within 24 hours after completion of the trial session if the Resident is dissatisfied with the trial experience.

The trial refund is limited to one successful refund per Resident account.

TrainRu may request reasonable information relating to the Booking in order to process the refund and prevent fraudulent or duplicate refund claims.

Refund requests may be submitted via WhatsApp, the TrainRu app, or email to support@trainru.com.

Approved refunds will normally be processed within 5-7 business days, subject to the payment provider's processing timelines.

Subscription plans provide a fixed number of sessions within a defined cycle period.

Once a Subscription plan is activated and the Trainer has commenced sessions, the plan cannot be cancelled mid-cycle except as provided under the Cancellation & Refunds section below.

Unused sessions within a plan period do not carry forward to the next cycle unless TrainRu expressly agrees otherwise in writing.

TrainRu may introduce, modify, or discontinue Subscription plans from time to time. Existing active Subscriptions will not be affected by changes until the current cycle concludes.

Cancellation before the first session: If a Resident cancels a Subscription before the Trainer has conducted any session, TrainRu may provide a pro-rated refund after deduction of any applicable payment-processing charges and other charges expressly disclosed to the Resident at the time of purchase, subject to applicable law.

Cancellation after the first session: Once the Trainer has commenced sessions within a cycle, the plan cannot be cancelled mid-cycle and no refund will be provided for the current cycle, except in the circumstances described below.

Trainer unavailability: If a Trainer becomes unavailable for reasons attributable to the Trainer, TrainRu will make reasonable efforts to provide a suitable replacement. If a suitable replacement cannot reasonably be provided within a reasonable period, the Resident may receive a pro-rated refund or Wallet Credit for unused sessions, as applicable.

Trainer misconduct: If a Trainer is found to have engaged in misconduct toward a Resident, TrainRu will review the complaint and may provide a pro-rated refund or Wallet Credit for unused sessions at its reasonable discretion following investigation.

Medical reasons: If a Resident is unable to continue sessions due to a documented medical condition or injury, TrainRu will review the request and may offer a plan pause, Wallet Credit, or pro-rated refund at its reasonable discretion.

Resident relocation: If a Resident permanently relocates outside the Trainer's service area, TrainRu will make reasonable efforts to provide a suitable replacement Trainer. If no suitable Trainer is available, a pro-rated Wallet Credit for unused sessions may be offered.

Platform discontinuation: If TrainRu discontinues the Platform or a material service, affected Residents will receive a pro-rated refund for unused sessions.

Wallet Credits are non-withdrawable and can only be applied toward future Bookings on the Platform.

Refunds, where approved, will normally be processed within 5-7 business days, subject to the payment provider's timelines.

The Resident understands that physical exercise involves inherent risks. The Resident is responsible for informing the Trainer of any known medical conditions, injuries, limitations, medications, or other circumstances that may affect participation, before commencing sessions.

Where appropriate, the Resident should obtain advice or clearance from a qualified medical professional before participating in physical training.

The Trainer may refuse or modify an exercise where the Trainer reasonably believes that participation may be unsafe.

TrainRu is a fitness marketplace and does not provide medical diagnosis, treatment, or healthcare services. Nothing on the Platform constitutes medical advice.

TrainRu does not guarantee any particular weight loss, muscle gain, strength, physical appearance, fitness level, or other fitness outcome. Results vary between individuals and depend on multiple factors including participation, consistency, nutrition, health, lifestyle, and other circumstances.

In the event of a medical emergency or immediate danger, the Resident should first contact the appropriate emergency service (dial 112) or obtain immediate medical assistance, and then notify TrainRu as soon as reasonably practicable.

Training sessions are subject to the rules, access requirements, and restrictions of the Resident's apartment association, society, facility management, or other applicable premises authority.

Residents are responsible for ensuring that the Trainer is permitted to access and use the designated training area.

TrainRu does not represent that every apartment complex permits external personal trainers. Residents should confirm access permissions with their society or facility management before making a Booking.

TrainRu shall not be responsible for any restriction, denial of access, or penalty imposed by the premises authority on the Resident or Trainer.

You agree to treat all TrainRu Trainers with dignity, respect, and professionalism at all times.

The following conduct is strictly prohibited: sexual harassment, inappropriate physical contact, verbal or written abuse, recording sessions without prior consent of the Trainer, sharing a Trainer's personal contact details without consent, and attempting to engage Trainers for services outside the Platform.

Violations of the Code of Conduct will result in immediate account suspension or permanent termination. Where an account is terminated for material breach, fraud, deliberate off-platform transactions, abuse of the Platform, or serious misconduct, TrainRu may restrict or forfeit unused Wallet Credits or session balances to the extent permitted by applicable law and after considering the circumstances of the case.

TrainRu reserves the right to take appropriate action including account termination, legal referral, or cooperation with law enforcement as circumstances warrant.

TrainRu maintains a zero-tolerance policy toward sexual harassment, sexual misconduct, abuse, and violence of any kind involving Residents or Trainers.

If you experience harassment or misconduct by a Trainer, you should prioritise your immediate safety, leave the situation if unsafe, and report the incident to TrainRu support as soon as reasonably practicable via WhatsApp (+91 99803 07336) or support@trainru.com.

If the incident constitutes a criminal offence or serious safety matter, the Resident should consider reporting to the appropriate law-enforcement authority. TrainRu will fully cooperate with law enforcement authorities in any lawful investigation.

Upon receiving a credible complaint, TrainRu will suspend the accused Trainer's account pending investigation and take appropriate action within its role.

TrainRu maintains an audit trail of all Bookings, check-ins, check-outs, and session records, which will be provided to competent authorities upon lawful request.

Complaints relating to incidents of sexual harassment as defined under the Prevention of Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 (POSH Act) may be reported through TrainRu's designated support channels. TrainRu will take appropriate action within its role, including protective measures, investigation, escalation, and cooperation with competent authorities as applicable.

Residents who knowingly make materially false, fraudulent, or malicious complaints may face account suspension or termination and, where appropriate, other lawful action.

To the maximum extent permitted by applicable law, TrainRu shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the Platform.

TrainRu does not provide fitness, medical, or healthcare services and is not responsible for the acts or omissions of independent Trainers, except to the extent liability arises from TrainRu's own acts or omissions.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct, or other non-excludable liability.

Subject to the foregoing, TrainRu's aggregate liability to any Resident shall be limited to the amount paid by the Resident to TrainRu for the specific affected Booking or Subscription cycle.

You agree to indemnify and hold harmless Bindpoint Private Limited, its directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your conduct during or in connection with training sessions; or (d) any claim by a third party arising from your actions.

This indemnification obligation does not apply to the extent that the relevant claim arises from TrainRu's own negligence, fraud, or wilful misconduct.

TrainRu shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure results from circumstances beyond TrainRu's reasonable control, including but not limited to: natural disasters, government orders or restrictions, epidemic or pandemic, building or facility closures, internet or network outages, payment gateway unavailability, power failures, civil unrest, strikes, or other events of force majeure.

TrainRu will make reasonable efforts to resume normal services as soon as practicable. Where a Booking cannot proceed due to a force majeure event, TrainRu will consider appropriate remedies including rescheduling or Wallet Credit on a case-by-case basis.

Your personal data is collected and processed in accordance with the TrainRu Privacy Policy, which is incorporated into these Terms by reference.

TrainRu collects your name, phone number, email address, location, fitness goals, and health information for the purpose of providing and improving the Platform.

Health and fitness information is treated as personal data requiring appropriate safeguards and is processed only for purposes described in the TrainRu Privacy Policy and applicable law.

Your location data is used solely for Trainer matching within your service area.

Your personal data is not sold to third parties. TrainRu may share data with Trainers to the extent necessary for session coordination, and with service providers (including payment processors, cloud hosting, and communications providers) engaged by TrainRu.

TrainRu retains personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide the Platform, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and maintain appropriate business records. Different categories of data may be retained for different periods in accordance with applicable law and the TrainRu Privacy Policy.

Account deactivation may result in certain account information becoming inaccessible while certain records may be retained where reasonably necessary for legal, regulatory, fraud-prevention, accounting, dispute-resolution, or audit purposes.

You may request deletion or correction of your personal data by contacting support@trainru.com. TrainRu will respond within the timeframe required by applicable law.

If you upload a profile photo, you grant TrainRu a non-exclusive licence to display it within the Platform for identification purposes. Resident profile photos are not used in public marketing materials without your explicit consent.

Trainer profiles including name, photo, bio, area, experience, and specialisations are displayed publicly on the Platform to facilitate Bookings. By making a Booking, you acknowledge that your name and apartment complex may be shared with the assigned Trainer for session coordination.

TrainRu complies with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules and notifications thereunder including the Digital Personal Data Protection Rules, 2025.

Residents may be invited to submit reviews or ratings of Trainers following completed sessions.

Reviews must be honest, factual, and based on your genuine experience. False, defamatory, or malicious reviews are prohibited.

TrainRu reserves the right to remove reviews that violate these Terms or that TrainRu reasonably determines to be false, abusive, or misleading.

By submitting a review, you grant TrainRu a non-exclusive, royalty-free licence to display the review on the Platform.

The referral reward of ₹400 is credited to the referrer's Wallet only when the referred person completes their first paid Booking. No reward is provided to the referred person.

Wallet Credits from referrals cannot be withdrawn as cash and can only be applied toward future Bookings on the Platform.

Fraudulent referral activity, including self-referrals, fictitious accounts, or bulk referral manipulation, will result in account termination and forfeiture of all Wallet Credits.

TrainRu reserves the right to temporarily suspend or permanently deactivate your account for: violation of these Terms, fraudulent activity, chargebacks filed in bad faith, harassment of Trainers, abuse of the refund or referral system, or other conduct TrainRu reasonably determines to be harmful to the Platform or its users. TrainRu may also temporarily suspend an account while investigating suspected fraud, misuse, safety concerns, harassment, payment disputes, off-platform transactions, or other potential violations.

Where reasonably practicable, TrainRu will notify you of the reason for suspension or termination.

Account deactivation may result in forfeiture of unused sessions or Wallet Credits in cases of wilful misconduct or fraud.

You may request account closure at any time by contacting support@trainru.com. Certain data may be retained as required by applicable law.

The TrainRu Platform, including its name, logo, design, software, content, and trademarks, are owned by or licensed to Bindpoint Private Limited.

You must not reproduce, distribute, modify, or create derivative works of any Platform content without prior written permission from TrainRu.

Nothing in these Terms grants you any intellectual property rights in the Platform beyond the limited licence to use the Platform for its intended purpose.

TrainRu may update these Terms from time to time. Material changes will be communicated through reasonable means, such as email, WhatsApp, or an in-app notification, before they take effect where practicable.

Where applicable law requires affirmative acceptance of updated Terms, TrainRu will obtain such acceptance before applying the revised Terms to the relevant transaction.

Continued use of the Platform after the effective date of revised Terms may constitute acceptance to the extent permitted by applicable law.

If you have a concern or complaint relating to the Platform or a Booking, you should first contact TrainRu support at support@trainru.com or via WhatsApp (+91 99803 07336).

TrainRu will endeavour to resolve support complaints within 48 hours of receipt.

If your concern is not resolved through support, you may escalate to the Grievance Officer: Peter Joseph, Bindpoint Private Limited, peter.joseph@bindpoint.in, +91 91481 25848. The Grievance Officer will acknowledge your complaint within the period required by applicable law and will endeavour to resolve it within the applicable statutory timeframe.

Nothing in these Terms limits your right to seek remedies available under applicable consumer protection law, including before consumer dispute redressal forums.

These Terms are governed by and construed in accordance with the laws of India.

In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you are encouraged to first contact TrainRu support to seek an informal resolution.

If the dispute is not resolved informally, it may be referred to the Grievance Officer as described above.

Subject to any applicable statutory consumer remedies, disputes that cannot be resolved through the above process shall be subject to the jurisdiction of the competent courts in Bangalore, Karnataka.

Nothing in these Terms is intended to restrict or remove any rights you may have under the Consumer Protection Act, 2019 or other applicable law.

TrainRu does not guarantee that the Platform will always be available, uninterrupted, error-free, secure, or compatible with every device or network. TrainRu may suspend, modify, restrict, or discontinue any part of the Platform for maintenance, security, operational, legal, or business reasons.

TrainRu does not guarantee that any particular Trainer, training time, apartment gym, package, or service area will remain available at all times. Availability depends on Trainer schedules, bookings, apartment restrictions, and other operational circumstances.

Purchase of a package does not guarantee that every preferred time slot, Trainer, or training location will always be available. Sessions are subject to applicable package terms, booking availability, and scheduling rules.

TrainRu takes reasonable steps to maintain accurate Platform information but does not warrant that all descriptions, availability, pricing, Trainer information, or other content will always be complete, current, or error-free.

By registering on the Platform and accepting these Terms, you consent to TrainRu maintaining electronic records of your account registration, acceptance of these Terms, bookings, payments, communications, cancellations, check-ins, check-outs, and other relevant transactions.

Such electronic records may be used to establish the applicable version of these Terms, transaction history, and other relevant matters, subject to applicable law.

TrainRu records the version of Terms accepted at registration and at material updates. Continued use of the Platform following notification of updated Terms constitutes acceptance to the extent permitted by applicable law.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

TrainRu's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with the TrainRu Privacy Policy and any Booking confirmation, constitute the entire agreement between you and TrainRu regarding your use of the Platform as a Resident.

These Terms are available in English. In the event of any conflict between a translation and the English version, the English version shall prevail.